Why Communication Breakdowns Cause More Property Issues Than Maintenance
When landlords think about problems in property management, maintenance is often the first concern, leaks, repairs,trades, and costs tend to take centre stage.
But after 18 years in property management with LJ Hooker Cessnock, and 27 years in the real estate industry, I can confidently say this, more issues arise from communication breakdowns than from maintenance itself.
Maintenance is usually fixable, Miscommunication is what escalates, most maintenance issues, when reported early and managed properly, are straight forward to resolve. Where things begin to unravel is when expectations,responsibilities, or processes are misunderstood.
Common examples include delays in reporting issues, unclear expectations around response times, misunderstanding urgent repairs, confusion around access and notice requirements, and assumptions made instead of questions asked.
The Role of Clear Systems in Property Management
Strong property management isn’t just about arranging repairs, it’s about having clear systems that support consistent communication.
At LJ Hooker Cessnock, our property management team operates with structured processes around maintenance reporting, tenant communication, landlord updates, entry notices, compliance,and documentation.
Experience Matters, Property management legislation, market conditions, and expectations are always changing.Experience allows issues to be anticipated and addressed calmly and professionally.
A Strong Team Makes the Difference, Strong outcomes come from a cohesive, knowledgeable property management team working together with clear communication and accountability.
Communication Protects Investment, Clear communication reduces disputes, stabilises tenancies, and protects long-terminvestment performance.
Our Approach at LJ Hooker Cessnock, Our focus is on clear processes, calm communication, strong documentation, and long-term asset protection.
If your looking for a proven award winning property management team, the 2025 Small Real Estate Agency of the Year with REINSW, built on stability, process and clear communication we welcome the opportunity to speak with you, Contact Mellissa, Sophie or Maddie today40506000.
